ITSM Value Bridge: Visualizing the Business Value of IT

ITSM Value Bridge solves problems

The complexity of utility registration and verification of IT services during operation leads repeatedly to the management demanding for statements concerning the value proposition of current IT services (Business Value of IT), which can not be fulfilled in practice.

Our solution

Within multi annual research work at the Technische Universität Berlin, methods and tools were developed, which support or rather enable the communication of the IT value proposition between IT and special fields in the first place. This method measures and calculates a set of maximum four relevant key figures per IT service, which is comprehensible for both sides.

We offer you

  • Verification of profitability forecasts taken by IT projects
  • Visualization of the IT service usage claimed in the ITIL framework
  • Data protection compliant, user oriented end-to-end performance measurement
  • Combination of max. four key figures, comprehensible for IT and special fields
  • Dashboard for visualization of IT service quality, demonstrating both the actual values and the historical progress of respective key figures plus warning limits
  • Independent of platform and manufacturer

    • Already in use

    The solution is already used by the Federal Environmental Agency (Umweltbundesamt) and Axel Springer SE and is applied to different business services.

    Our interest

    Use our tools to visualize the benefits of IT services, delivering compact reporting, which is comprehensible for the management, and therefore the possibility to display the IT provider's value proposition.

    If we have aroused your interest, please talk to us about how you can benefit from it.

    Dr.-Ing. Peter Samulat
    Peter.Samulat@elleta.net

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